About Imprev

Meet our team

Renwick Congdon
CEO and Founder

Renwick Congdon is a serial innovator.  He’s been inventing trendsetting technology for the real estate industry for nearly two decades.  Imprev, the marketing technology company he built literally from his garage — complete with cubicles — has not only survived the last decade, it has flourished. (Full bio)

Dave Chambers
SVP, Major Accounts and Operations

Since 2001, Dave Chambers has helped navigate Imprev to its dominance as the leading provider of private-label Marketing Centers for real estate leaders RE/MAX, Brookfield’s Royal LePage, Better Homes and Gardens® Real Estate, and other leading brokerage companies, serving more than 200,000 real estate agents and brokers worldwide. Today Chambers is responsible for Imprev’s major account relationships and manages its operations, administration and Creative team. (Full bio)

Curt Schooling
SVP, Business Development

Curt Schooling is an early pioneer both in the real estate technology industry and at Imprev, helping his company grow into its position today as a dominate leader in real estate marketing technologies. Schooling has a strong background in financial services as well as a keen understanding of the economics of technology relative to the operational effectiveness of a real estate company. (Full bio)

Paul Cooley
VP, Technology

Paul Cooley is a highly-skilled technologist and manager who stands out among his peers for an ardent ability to look ahead to what the big picture should look like as well as execute daily on the acute details that are necessary to lead his team at Imprev to excellence.  Cooley’s team is responsible for designing, developing, and deploying Imprev’s large-scale software and hardware solutions for its Marketing Center platform, keeping Imprev an industry leader and innovator. (Full bio)

Steve Hamilton
VP, Product Development

 Steve Hamilton is a technologist and a management innovator, responsible for maintaining and enhancing the software that powers the Imprev Marketing Center platforms.  As an Agile and Lean Evangelist, Hamilton is a leader in this software development movement, helping to transform Imprev’s “engineering team” to a “business delivery team.” (Full bio)

Kevin Hawkins
VP, Communications & Marketing

Kevin Hawkins is an award-winning corporate communications and marketing manager with more than 20 years of experience working in real estate, financial and technology industries. He develops public relations and marketing opportunities for Imprev’s clients.  Hawkins is a strategist who is responsible for overseeing Imprev’s communications and marketing tactics. (Full bio)

Carolyn Holmberg
Marketing Director

Carolyn Holmberg is a proven expert in developing strategic marketing solutions and campaigns for the real estate industry. As Marketing Director at Imprev, she is responsible for creating new, integrated marketing programs for real estate agents and brokers. Holmberg’s programs are designed to streamline agent and broker marketing efforts, helping them to increase their conversion rate of turning prospects into customers. (Full bio)

Elise Mattson
Creative Director

Elise Mattson is responsible for Imprev’s Creative Design direction. One of Imprev’s earliest employees, she first joined Imprev in its second year of operation in 2001. She is an alumni of the Art Institute of Seattle.

Teri Young
Sr. Customer Service Representative

Teri Young is most often the first smiling voice that a customer will come in contact with when they call Imprev. Teri’s duties include managing the Customer Support toll-free hotline, answering sales questions and inquires and provides online training to new customers.

Steven Shults
Sr. Technical Support Specialist

Steven Shults handles escalated technical support issues from all of Imprev’s corporate clients, as well as escalated Customer Service support issues. When he’s not troubleshooting, Steven can be found configuring products and services for clients, writing FAQs and internal documentation, running reports, or wearing one of his many other hats.

Robert Borrego
Video & Web Creator

Long before YouTube and the video explosion, Robert Borrego was a video junkie.  Today he serves as Imprev’s creative force in video and wears an additional hat in web development for Imprev’s Marketing Center products.

Careers at Imprev

Imprev is an established, respected, nimble, Agile-centric, creative, fun, clever company that is a leader in marketing technologies in its space and is (uniquely) profitable and we’re looking to engage like-minded people in a conversation about joining our team.

About Imprev
Imprev serves one of the largest industries in the U.S. economy: residential real estate, which comprises 10% of our Gross Domestic Product. In terms of services industries, real estate is second only to Health Care. More than one-third of the average American’s household income goes to housing and unlike other sectors of the real estate industry, real estate advertising and marketing investments are not as cyclical: the industry spent an estimated $22 billion in advertising in 2011, and online, agents, brokers, builders and mortgage lenders spent nearly $9 billion, making real estate the second-largest online advertising category.

Bellevue-based and privately-owned, Imprev, Inc. is the leading provider of private-label Marketing and Design Centers for real estate brokerage firms, licensed to more than 200,000 real estate agents worldwide. No other real estate marketing technology corporation works with more agents and brokers than Imprev.

Open Positions as of 4/18/2012:

Accountant – Bellevue, WA

Senior Software Engineer - Bellevue, WA

Contact Us

Customer Support

Toll Free 855-446-7738 | 855-4-IMPREV
Monday-Friday
6AM to 6PM Pacific Time

Email

Please fill out the form below if you have a technical support, customer service, sales, billing or account-related question and the appropriate person at Imprev will contact you soon. Thank you in advance for taking the time to reach out to us.

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Connect via Social Media

Superior Customer Service

The Imprev Marketing Center is a comprehensive marketing tool that’s ready to use the moment you log in. Intuitive features make the Marketing Center easier to master and its familiar, logical layout ensures you’ll be up and running almost instantly. Need help getting started? Imprev’s collection of Frequently Asked Questions and Guided Tours makes kicking off your marketing efforts a breeze.

But our support for you doesn’t stop there — Imprev also offers complimentary customer service and technical assistance by way of email — just click here — or by telephone, calling toll-free to 855-446-7738. Just send an email with your question and we’ll get you an answer, usually within an hour. Need help right away? Our fully staffed Customer Service department is available to help you Monday through Friday from 6 am to 6 pm Pacific time.

Training

The Marketing Center offers a limitless array of tools and features just waiting to be unlocked, and Imprev offers complimentary training services to help you master each one. Using convenient web seminar technology, your agents can attend an hour-long online training sessions with our team of experts. Attend one of our two weekly training meetings at 1 pm Pacific time on Tuesdays or 10 am Pacific time on Fridays. Want something tailored to your business? Schedule a private meeting for your office for one-on-one attention by emailing training@imprev.com at least one week in advance.

Corporate clients also have access to private training sessions tailored specifically to their custom Marketing Center. Help your team members take full advantage of the tools and features available to them and make their transition to the Marketing Center seamless and easy.

Testimonials

Deborah Blue

Keller Williams, Marietta, GA

“I worked hard to build my reputation as a professional, and I won’t compromise it with homemade marketing tools. Imprev supports my business with agency-quality sales and marketing  tools. I’m extremely happy with Imprev. My customers are happy and I love the service. I’m very unique in the industry with the web commercials and the hand-out CDs I put inside homes.”

Valerie L. Whiteman

Team Whiteman, Inc.

“I love your fantastic program. I don’t know why everyone doesn’t use it! We recently sent the showpiece brochure to print through your site and we received our order in less than 24 hours. Wow, that’s service! Best of all, I have the most beautiful brochures sitting on my desk ready to go and I paid 50% less than through my own printer. Love you guys. Thanks again for your fine service!”

Michelle Fradella

eCertified Realtor, Prudential Gardner Realtors, Picayune, Mississippi

“I have really enjoyed using Imprev. You have provided me with fantastic marketing tools, without the expense of a full-service ad agency or printing company. I continue to be impressed with your products and service. Please renew my subscription!”

James Crandall

Ascent Real Estate, San Diego, CA

“I am really fired up over this product and I feel it is the best I’ve ever seen, bar none. When I first started using it I had to get my wife out of bed to look at what I can do with it — I was like a kid in a candy store. Your program has me fired up over my marketing and I can’t wait to get it done so I can show it off. I am so excited about this product and everyone I show it to also gets excited about all it can do. The web commercials are amazing — I’m really having fun using it. Best of all, I can easily see how it’s going to increase my business and help me really make my mark in my sphere.”

Jim Crawford

RE/MAX Greater Atlanta, Roswell, GA

“It is so easy to use, and gets such great professional results! I can’t believe how easy the Imprev service is to use. This is one of those products that I just thoroughly enjoy working with. It is so easy to use and gets such professional results! I love being able to use the same program to make all my flyers, postcards, web commercials, and virtual tours. It saves me so much time and after all, time is money!”

Todd Smith

Prudential Texas Realty, Austin, TX

“As a top producer, not only do I want to market my listings in a vibrant and refreshing way, I need the ease and simplicity of the Imprev system to make creating my marketing materials a breeze! And it is sure nice to get compliments from my clients on the quality of my marketing materials. But when other agents pay me compliments, I know for sure I made the right choice with Imprev.”

Rita Saltman

RE/MAX Town & Country

“I created the best presentations I have ever done in my life with Imprev — and it was so easy! What a great tool and differentiator. I burnt the presentations onto CDs for my clients to hand out to their friends and they love it. I can directly attribute selling one of my listings to these presentations!”

Lambros Balatsias

Infinity Realty

“After working for another firm for two years, I just started my own real estate company. I met with a listing prospect for nearly three hours and they were still undecided about whether to choose me or one of the larger, established firms. After emailing them an Imprev web commercial that I put together, I got the $490,000 listing! Thank you!”

Frank Pixley

Southern Winds Realty, Charlotte, NC

“Imprev impresses my clients. They are wowed with the beautiful full color flyers I deliver to them right after I take their listing. Thanks to Imprev, I can create robust flyers in minutes, email them to my printer and pick them up the same afternoon. I like a service that is easy to use and makes me look good.”

Patrick McBride, CRS

The Brokers, Inc.

“I have been a customer for years and I’ve always been impressed how your programs have been not only state-of-the-art, but also practical and affordable to our real estate market. Keep up the Great Work.”

Robert Chestnut

Keller Williams Realty

“Your marketing commercials and presentations have impressed my sphere and put me ahead of other Realtors in my area. I’m working on the other agents in my office so they can share in the success I’ve had with IMPREV’s marketing solutions!”

Amanda Hayes

Account Manager, Stewart Title

“Imprev is fantastic!!! My partner Kristine and I Love Imprev! As former Realtors, we saw the benefits of Imprev immediately. This product is as useful a marketing tool as it is a listing tool. We show it to every agent we deal with and it helps us stay within our guidelines for RESPA. You can almost guarantee an agent will lock in a listing when they use this product to easily show their clients all the ways they will be marketing their home. Our only regret is that we didn’t have Imprev’s marketing solutions when we were Realtors. Thanks Imprev for a fantastic product!”

Samia Morgan, ABR, CRS

Keller Williams, San Mateo, CA

“Imprev is one of my most effective and impressive marketing tools. I can create a series of marketing materials with a common look and theme, from note cards to web commercials. My clients are always impressed by the high quality of my brochures and cards, it really sets me apart. I only wish I had started using it earlier in my career.”

Cindy Haas Davis

Century 21, Bryan College Station, Texas

“I have over 100 listings, a lot of new construction. It was taking up too much time to make up my flyers. I decided – I’ve got to get Imprev.
It makes it much easier to do flyers in full color. Imprev’s designs help me stand out and show clients what I can do. You can definitely tell the difference.”

Ken Baris, CRB, CRS

President, Jordan Baris Realtors, West Orange, NJ

“Our Imprev Corporate Marketing Center empowers our associates to communicate easily and effectively with quality property, listing and personal promotion presentations that stand out from the competition. The bottom line is that Imprev increases our bottom line.”

Gregg Hartos, CRS

Partner & Technology Chair, President, Minnesota Association of REALTORS 2008

“We chose Imprev early on because they were such an innovative product that was value-priced. We continue to renew our contract with Imprev – time and again – because it just makes sense to stay with the best.”

Jeff Camp

VP Marketing, RE/MAX of California & Hawaii

“Our brokers say our IMPREV-built Marketing Center is the best service we’ve ever provided. IMPREV is definitely a powerful tool every top producer should have in their marketing arsenal!”

The Gregg Gorman Team

Keller Williams, Naples, FL

“What a great tool for our real estate business! I love the fliers and my Team and I are most impressed with the web commercials. We are finding new uses for them every day. We are also finding them a great compliment to our VisualTours. Wait until our clients get a hold of the fliers! We are consistently amazed by the ease of your system and quality products it produces. Imprev knows the value of time and money in the business. Thanks for impressing us with your quality to boot!”

Mark Schilling

Regional Technology Director, RE/MAX of New Jersey

“The challenge for us was to ensure that the solution we chose would prove to be of value to our agents and properly reflect our market positioning and corporate brand. Most importantly, we wanted to work with a company that could deliver consistently high quality services. Therefore, we wanted to be unequivocally certain that whichever provider we chose could continually offer the level of service excellence and quality synonymous with the RE/MAX brand. We also wanted to be sure that once we looked under the hood, the technology was solid.
IMPREV answered all of our requirements with the highest marks. Not only is their technology solid, their reputation for excellence is non-par, and their commitment to providing quality, strategic marketing solutions is unchallenged. We’re absolutely confident we made the right choice with Imprev.”

Dolores Farmer

Vice President & Marketing Broker, Long & Foster, Roanoke, VA

“Imprev offers extraordinary multimedia and print presentations…the dynamic presentations help deliver exactly what our sellers deserve – results!”

Jeff Knapp

Business Development, Stewart Title

“I’ve found Imprev’s suite of products to be not only a great tool for my clients, but very a useful tool for me as well. As a matter of fact, I just recently e-mailed two different e-cards to my data base of agents and loan officers, one for St. Patrick’s day and one for Easter. Several clients e-mailed me back thanking me for thinking of them. So this was a “touch effort” that really worked! Imprev is a valuable tool for your agents who want to take their business to the next level with professional looking marketing materials that can be created with a constant theme and used for a listing appointment, open house or as a link on their web site. Imprev will definitely improve your image and that of your clients.”

Click here to see even MORE TESTIMONIALS

News Media Inquiries

Experts are available at Imprev for wide range of real estate marketing and marketing technology topics, including agent and broker marketing trends, real estate technology trends, real estate iPad apps, video use in real estate marketing, print vs. digital marketing trends, most popular real estate marketing products and trends,  survey data on real estate marketing and marketing technology, entrepreneurship model for real estate, current toward “set then forget” campaigns and digital “drip” marketing in real estate, social media in real estate marketing and the latest trends, how agents are using Craigslist and more.  Fast, prompt responses with candid and honest answers.

If someone at Imprev doesn’t have the information you need, we’re industry veterans so we’ll connect you to someone who does.

Contact Kevin Hawkins, VP of Communications & Marketing

kevin.hawkins@imprev.com | 425.646.8427

Non-media Inquiries

Contact sales@imprev.com or go to this link to complete the autoform here for all non-media inquiries.

Toll Free 855-446-7738 | 855-4-IMPREV
Monday-Friday
6AM to 6PM Pacific Time